FAQ

Our Design Guideline templates tab will help you ensure your design/layout will meet all your expectations with regard to size and print ready bleed and safe area settings. You can down load a PDF template there or use the detailed below.

Basic Layout Instructions:
• Bleed: 1/8″ overall (.125 of an inch) will be trimmed off each side of your product. Your Final PDF file then should be .125” larger than the card you have selected. So a Jumbo Card is 5.5” Tall x 8.5” Wide. Your submitted file would be 5.75” Tall by 8.75” wide (added .125 to the left, right, top and bottom)
• Trim (cut) Line: This is where we will cut your card down from a much larger size press sheet to the final size that you ordered.
Borders- If you card has a border design, that border needs should be at least 1/4″ thick from the bleed line to ensure a balanced look
• Safe Area: This area is close to wear the card is trimmed to its final size.
Elements (i.e., text, graphs, tables) too close to or over the trim edge maybe trimmed further than you think due to manufacturing tolerances. Make sure no critical text or part of any image leaks into the Safe
Images bordering the trim should be expanded to the Bleed line so that that they “bleed” off the page

• Images/Photos: CMYK @ 300dpi (1200dpi for Bitmaps) Hi Res Print – Not Web
•  Flatten File: We recommend you flatted your final print ready card as you output the file. Especially if you are using transparencies or mask. This will assure that you exactly how your cards will look. Flattening at times can adjust all colors overall. All products we print are “Flattened”. This is part of our service so if you don’t flatten the card, it is fine, as we will at no charge. We just want you to beware that this can impact the entire card at times, based on how it was originally composed.

Print Recommendations “Print-Ready”

Print-Ready Files It a common term used every day in commercial printing, but it can mean different things. They are essential elements your file needs to ensure it translates from your computer to the printing press accurately and consistently without the need for any additional edits or adjustments. PDF Format Whether you’re designing a postcard, property brochures or perfect bound marketing booklets the first step in creating a file for online printing is knowing what format it’s in. A PDF is the best format. Other File Formats Other formats have broader editing capabilities, such as Adobe Photoshop (.psd format), Illustrator (.ai format) or InDesign (.indd/imdl). They can work however you have Package and Zip with Links and Font Folders and save as an IMDL otherwise they cannot be used. Formats like Microsoft Document (.docx), PowerPoint (.ppx) or Publisher (.pub) are not optimized for a printing press. And formats like .png and .jpeg. are static images that, if designed correctly, can be printed, but there will most likely be a charge to convert them. Nothing will advance however without your approval. Print-Ready File Requirements To ensure your file is ready for press and other online printing services, follow these guidelines: All of your images should be high resolution. We recommend images are 300 PPI for small format projects like booklets, cards or brochures, and 150 PPI for large format projects like custom signs and banners.

Make sure your files use CMYK colors for the most accurate comparison between what you see on your screen and what is produced with the press (not guaranteed to match exactly)

Your design files must have the appropriate bleed to ensure any variances in commercial production don’t affect your print. .125″ or 1/8″ variance in the event that the machines drift slightly in any direction. Because of this, your finished size should be expanded by 1/4″. Thus the final PDF file size for a 8.5×11 Brochure will actually be 8.75 x 11.25

Your design files should have all transparent objects, images or drop shadows flattened. PMS Pantone colors will be converted on the fly to CMKY unless for Signs and you have ordered PMS Colors.

General Rule As long as you have a PDF with high resolution images in the CMYK color space with the appropriate bleed, you’ll be on your way to creating the correct print-ready file and your own exceptional project!

Any transparency issue can be resolved before saving your file.

Example:

What a transparency problem looks like on screen…After a transparency problem is printed…
To prevent this, never use shadows, glows, or any other transparency (image or otherwise) on top of a spot color. Always convert your spot color to CMYK and FLATTEN before sending.

When exporting from any program such as Indesign or Illustrator, use these settings below to make sure your .PDF files export correctly.

If you are exporting from your company marketing platform select any option that specifies Print or Print Ready in the description.
We do not want color bars, registration marks, cut, trim or other marking only the bleed – if possible. If you cannot exclude those other items no problem –  use that setting as we do need the bleed.

If color is critical make sure you have converted convert all colors to CMYK before saving your file.

When creating a Spot UV, Foli or Die Cutting job, include the Spot UV as a 5th Color – Name it “Spot” coating, foil or cut will go where that is applied.

Bleed must extend past the cut-line and will be trimmed from the product during the final cutting phase. When the image is required to extend all the way to the edge, bleed is needed to preserve the finished look and the quality of the final product.

– The bleed for All Digital and offset Print Products is 0.125″.
– The bleed for Signs, Posters, Display or Large Format Products is 0.250″.

Please keep all text at least 0.25″ inside the cut-line. This Safe Zone will make sure no content is compromised.

How To Order Brochures – Video
This will open in a new tab/window. You can close after
viewing and continue with your order

How To Order Direct Mail Postcards – Video
This will open in a new tab/window. You can close after
viewing and continue with your order.

A Portable Document Format – PDF, is a universal file format that has captured all the elements of a printed document as an electronic image that you can view, navigate, print, or forward to someone else. PDFs make it possible to send formatted documents and have them appear on the recipient’s monitor or printer as they were intended, regardless of installed fonts or software programs. They can be read by any computer without platform conflicts.

You can view PDF documents using Adobe Reader which is a free plugin for your web browser. If your computer does not have Adobe Reader, you may obtain a free copy here.

We use the PDF format to ensure you can see what your order looks like before you place it with no surprises and in the quickest time possible.

Basic Layout Instructions:
• Bleed: 1/8″ overall (.125 of an inch) will be trimmed off each side of your product. Your Final PDF file then should be .125” larger than the card you have selected. So a Jumbo Card is 5.5” Tall x 8.5” Wide. Your submitted file would be 5.75” Tall by 8.75” wide (added .125 to the left, right, top and bottom)
• Trim (cut) Line: This is where we will cut your card down from a much larger size press sheet to the final size that you ordered.
Borders- If you card has a border design, that border needs should be at least 1/4″ thick from the bleed line to ensure a balanced look
• Safe Area: This area is close to wear the card is trimmed to its final size.
Elements (i.e., text, graphs, tables) too close to or over the trim edge maybe trimmed further than you think due to manufacturing tolerances. Make sure no critical text or part of any image leaks into the Safe
Images bordering the trim should be expanded to the Bleed line so that that they “bleed” off the page

• Images/Photos: CMYK @ 300dpi (1200dpi for Bitmaps) Hi Res Print
• Flatten File: We recommend you flatted your final print ready card as you output the file. Especially if you are using transparencies or mask. This will assure that you exactly how your cards will look. Flattening at times can adjust all colors overall. All products we print are “Flattened”. This is part of our service so if you don’t flatten the card, it is fine, as we will at no charge. We just want you to beware that this can impact the entire card at times, based on how it was originally composed.

We prefer your design and output all colors as CMYK. If you send us an RGB file or containing SPOT colors (aside from coating or die cutting), there is a chance for color shift to occur.

A representation of what the finished printed product will look like. They are designed to simulate, as closely as possible, the exact appearance a job will take when printed on our press. It is used to make sure any mistakes or errors are caught before the order goes to the printing press. It is for your benefit that you look over your proof carefully to make sure any spelling, grammatical, or punctuation errors are caught at this stage along with photo selection and location, and legibility. Your order will be printed exactly as it appears on the proof (not including exact color match). At the same time, you agree to verify the proof and any mistakes found after your approval of the proof that require a reprint due to typographical errors will be at your expense

(2) Types of Proofs

E Proof – A Low res pdf file we email or send a link to you for your review

Hard Proof – an actual printed sample that will represent what your finished product will  look like. This may not include any specific binding or booklet making or may also be on a larger sheet.

VERY IMPORTYANT – Any request for Proof either E Proof will effect your Print Turnaround time and thus your delivery time. We suggest you review all aspects of your project  be ready to go.

Print-Ready Files It a common term used every day in commercial printing, but it can mean different things. They are essential elements your file needs to ensure it translates from your computer to the printing press accurately and consistently without the need for any additional edits or adjustments. PDF Format Whether you’re designing a postcard, property brochures or perfect bound marketing booklets the first step in creating a file for online printing is knowing what format it’s in. A PDF is the best format. Other File Formats Other formats have broader editing capabilities, such as Adobe Photoshop (.psd format), Illustrator (.ai format) or InDesign (.indd/imdl). They can work however you have Package and Zip with Links and Font Folders and save as an IMDL otherwise they cannot be used. Formats like Microsoft Document (.docx), PowerPoint (.ppx) or Publisher (.pub) are not optimized for a printing press. And formats like .png and .jpeg. are static images that, if designed correctly, can be printed, but there will most likely be a charge to convert them. Nothing will advance however without your approval. Print-Ready File Requirements To ensure your file is ready for press and other online printing services, follow these guidelines: All of your images should be high resolution. We recommend images are 300 PPI for small format projects like booklets, cards or brochures, and 150 PPI for large format projects like custom signs and banners.

Make sure your files use CMYK colors for the most accurate comparison between what you see on your screen and what is produced with the press (not guaranteed to match exactly)

Your design files must have the appropriate bleed to ensure any variances in commercial production don’t affect your print. .125″ or 1/8″ variance in the event that the machines drift slightly in any direction. Because of this, your finished size should be expanded by 1/4″. Thus the final PDF file size for a 8.5×11 Brochure will actually be 8.75 x 11.25

Your design files should have all transparent objects, images or drop shadows flattened. PMS Pantone colors will be converted on the fly to CMKY unless for Signs and you have ordered PMS Colors.

General Rule As long as you have a PDF with high resolution images in the CMYK color space with the appropriate bleed, you’ll be on your way to creating the correct print-ready file and your own exceptional project!

We would like 300 dpi files and no less. Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around.

We recommend saving as a PDF file. You may also send the file in the following types: JPG, JPEG, TIF, TIFF, EPS, and PNG.

We prefer that you send PDF with embedded or outlined fonts. PDF files are easier to handle and will likely speed up your turn-around. Remember to flatten your files before uploading.

For signs, we recommend designing:
• vector files (e.g. EPS or PDF)
• 300 DPI or higher

After you have made all your Configure & Build selections and have the Quantity you would like to order
– Select the Start Deign or Upload Button

On the next screen, select – Upload My Files.
The upload page will appears you and you browse or drag your file into the Uploaded area. Once your file is uploaded, it will display “COMPLETE”
– Select COMPLETE, and you will now see your order and the File Icon, in your shopping cart.

Continue to check out and you are Good To Go!

If you want to save the list9s) you are uploading, for an order you can select > Yes. We will then add it to your My Mailing List so that it will be available next time in the “Use My List on File” option
Note: You can also add mailing list(s) from the Top Menu > My Account

You can upload your own list(s) up to 4 for any single direct mail postcard campaign right here. (see multiple lists below for more details)

Upload Multiple List
You can upload up to 4 lists for any single mailing. We will combine your lists and remove duplicates in the same manner as you selected above. If one of your lists is name with or similar to and SOI or Client List, those are what we refer to as the “Surviving Record”. Thus if that record or address is on a another list in your upload, then the SOI/Client List info for that record, is the one we will maintain.

How To Order Direct Mail Postcards – Video
This will open in a new tab/window. You can close after
viewing and continue with your order.

1. You can choose between Absentee (Non Owner Occupant / Investors) or Presumed renters of real property (not large commercial rentals)

2. Make your property and demographic selections

1. Select Closest Relevant Homes- Option 1 (most popular)

2. Using the featured address of your card (or typed- in the “Configure” section) we will compile a list of real property (SFH or Multi-Dwelling depending the featured address).

3. Enter the QUANITY you want to mail for this campaign here, and continue.

4. You’ll return to “Configure & Price” to complete your other selections Order Quantity has been updated, however you can still change the total if you would like

1. Closest Relevant Homes – Option 2 w/data filters

2. Select Option 2, if you want an alternative area to mail or if you want to add additional real estate centric data filers to your audience

3. Here you can 1) Change the area that you want to Mail 2) Use our custom compiler “Likely to List” or 3) Choose your own data filters

4. Make your selections here

5. Enter the quantity you want to mail for this campaign, and continue

6. Continue to Configure your card build. The quantity has been updated. You can change the quantity here aswell

1. Select Condo / Apt Counts from dropdown

2. First select: Apartments (RENTALS) or Condos (Condos, Co-Ops other types of multi-dwellings) then make your Geo Selects: State, City and Zip of the buildings you want to target for your mailing

3. Once your Geo Selects are complete, a drop down will appear you can select from.

4. When you have competed your selection, Click “Let’s Continue”

5. You will return to the Configure product area to finish your build/specs. Your order total has been updated.

1. Select Real Estate Data Filters

2. Two options appear – Use Geographic Area (most popular). Type in any description of the area you want to target for your mailing. Blocks-/Streets- Neighborhoods- Subs, Buildings, Zip Code etc.

3. Your first area will contain some predetermined database we have setup to compile or for Custom- Build My Own. These our ideal for agent marketing.

4. Life Stages – We can compile a list based on these popular stages in life.

5. Custom- Build My Own will provide you some real estate centric data
using both property and demographic filters

6. Additional Data Filers – Custom- Build My Own.

7. Your budget will determine the Quantity to be mailed. There are often more targets than budget dollars, this tool will allow you to easily determine you list total and then continue.

8. You’ll return to the “Configure Product” section to finish your product build The Quantity total at the the bottom, will be updated (you can adjust it here as well.

1. Go To: Map My List

2. A new pop up window will open. This is where you can choose what method to define the Geo Area you want for your list. It defaults to Polygon

3. Now enter your starting point, Ether and address or Zip Code or neighbor and state or zip.

4. Then you want to Click “Map Area” and the platform will go that designated starting point.

5. When you are ready to start your Polygon and define your area for your list, Click > Start Polygon Selection from Gray Tool Bar.

6. With your mouse hover over where you want to start and to star left click.

7. Continue defining/selecting your boundaries.

8. Once you end points are connected you will see your area highlighted in the red. You can always you your scroll bar and zoom tools.

9. We offer various types of real estate centric data filters.

10. Review your choices here but have preset default with our recommendations. If you want telephone number on average 60% of those you selected will be available and there might be an additional charge of $0.05-0.08 each. You are only billed on those phone records appended

11. 38
In this example we selected Homeowners only by selecting that Category (above) and then from the dropdown selected > Homeowners on the left and then used ADD> in the middle to include that filter in our list

12. We also selected > Length of Residence in this example and chose those with two or more years owning this home. Simply click the first line, in our case “Two Years” line holding down the “ALT key” go down and click/add additional filters until you have the selection you would like. Then select > ADD in the Middle

13. When all your data filters are completed the select > Next on the bottom (if you don’t see use your gray scroll bar on the right as in previous notes)

14. The system will pull those address that match all your Geo and data filters

15. Once the count is ready it will be displayed. In our example 265 homes matched all our criteria.

16. If you want to adjust your count less than what was pulled (changed to 200) you can type in a lessor quantity in the > “Desired” box than then > Update. Note 100 is the minimum for this database. if you want more you would have to go > BACK or and either change your data filters (i.e. add back in all years of ownership) or increase your polygon area or start over.

17. Once you accept your count (we kept all 265 in our example) then select >NEXT from the bottom menu, If you don’t see, you can you the larger scroll on the right as previously noted.

18. Within a few seconds you will back to your Configure menu, the total count will automatically populate your quantity for the order. Make your other product selections, size, paper etc. and you are all set. Click the blue Start and upload or design online button to upload your PDF art file or use one of our templates.

1. From – Select List Option > Subdivision

2. The Metro DC-MD-VA database selector will open. Start by selecting the “State” where the subdivision is located, then select the City and State

3. When your top Geo Selects are done, a drop down will appear with all the subdivisions and to the right you can select the types of properties you want as well

4. Three streets are in that subdivision and the block ranges will appears as well as the house type and the count for the Block/Street. The total was 64

5. Also wanted was “ALTA VISTA TERRACE” for this mailing so after selecting Alta Vista (or if it was already selected) I held down the “ALT” key on keyboard and selected “ALTA VISTA TERRECE” Note a few subdivisions will span 2 different zip codes. If you want both zip codes, you would make your initial selections then go back up to and change State, City, Zip again and add to your current list.

6. Now below you will the original selection and then the add or addition subdvivon with its Block and Street details. My quantity has increased to “307” as well.

7. DELETE A BLOCK/STREET – To edit or delete a block and street on the left is a trashcan/delete button, once selected it will remove that from your count and list.

8. When finished select in the blue tab > Let’s Continue
The database will close, Your count total will populate the quantity for your order.

List/Data Type
We prefer lists to be uploaded/submitted in one of the following common formats: .CSV | .TXT | .XLS or .XLSX | .DBF ** Please do not submit any Apple number files if possible. Instead export as CSV from your Mac/Apple device. We do accept formats other than those listed above, however, additional time and fees may apply if it’s necessary to adjust or manipulate your data. If you’re unsure about your mailing list or have questions on exporting from your CRM, feel free to contact us.
Your File Names
File names should not have any of the following:

• Spaces (use ” _” rather than space if possible)
• Special Characters (!,@,#,$,% etc)
• Only 1 period(.)* that will be before the file extension name (see below)
• Other Punctuation or Hyphens
* Your computer will automatically attach a .xxx (i.e. .txt, .csv, .dbf, etc.) to the file name. This is called the file’s extension and is required. Please don’t remove or change this part of the file name

Format
You can download a sample file in this tab on the right. This format is built around an typical SOI based list. You can also use a simple format as well, see in the image below – First Name, Last Name, Address, City, State, Zip. Each address should be on a single row, with each element of the address in a separate column. If you have a secondary address – Apt/Condo/Unit # a column for that is fine if it is not already in the main address field.
Note: If your file has more columns don’t worry as long as you have the basics you are all set!

Save/ADD List(s) to Account
If you want to save that list you are uploading, for an order you can select > Yes. We will then add it to your My Mailing List so that it will be available next time in the “use My List on File” option
Note: You can also add mailing list(s) from the Top Menu > My Account

My Name Field
We do ask you to review the data in your name field as often we see data from various MLS services with a popular field know as “Owner Label” or “Mailing Label”. Often if you look closely at those names in that field, you’ll see about 20-40% of them are not formatted correctly or contain descriptions related to Trust or Multiple owners. We think using names is great! How using the wrong name or a poorly formatted name might not be the best impression to make. We provide you a few options.
Moved or Change of Address Records
We will process your list for the best possible delivery! A component in that process is matching your records/list with those that file filed a Change of Address Request with USPS as well as with a private database (Three major credit Bureaus). Then depending on your input we can Follow them to their new address or Replace with “Neighbor” or “Current Resident”. Or we can Remove them
Example
You have a SOI/Client List, and you sold a home to Bob & Wendy Smith. Their mail now goes to their new home so we would recommend you follow them and mail to their new address we obtained.
Your list is a Geo Farm or Neighborhood/Subdivision List, and an owner has moved. We would recommend that you don’t follow and instead leave the mail addressed to the address within your farm.

Duplicates
We can review your file for duplicate names. A common approach is when the name and the address are a match – Remove the duplicate(s). If there are two different names going to one similar address Bob Smith – Wendy Smith, we can Remove one of them or we can Merge the two names to a single record Bob & Wendy Smith. If there are multiple different names Bob Smith and Wendy Jones going to the same address we can merge as well keeping the 2 names but Merging into one record.
Friends and Family Script– We use a great many “data scripts” as we see various types of name and address configurations. This is a very advance method of not just removing duplicates, however analyzing multiple records with certain similar characteristics – then merging and identifying those that match..

Multiple List Upload
You can upload up to 4 lists for any single mailing. We will combine your lists and remove duplicates in the same manner as you selected above. If one of your lists is name with or similar to and SOI or Client List, those are what we refer to as the “Surviving Record”. Thus if that record or address is on a another list in your upload, then the SOI/Client List info for that record, is the one we will maintain.

You can upload your own list(s) up to 4 for any single direct mail postcard campaign right here. (see multiple lists below for more details)

List/Data Type
We prefer lists to be uploaded/submitted in one of the following common formats: .CSV | .TXT | .XLS or .XLSX | .DBF ** Please do not submit any Apple number files if possible. Instead export as CSV from your Mac/Apple device. We do accept formats other than those listed above, however, additional time and fees may apply if it’s necessary to adjust or manipulate your data. If you’re unsure about your mailing list or have questions on exporting from your CRM, feel free to contact us.
Your File Names
File names should not have any of the following:
• Spaces
• Special Characters (!,@,#,$,% etc)
• Only 1 period(.)*
• Other Punctuation or Hyphens
* Your operating system will automatically attach an extenstion (i.e. .txt, .csv, .dbf, etc.) to the file name and is required. Do not remove or change this part of the file name

Format
You can download a sample file in this tab on the right. This format is built around an typical SOI based list. You can also use a simple format as well, see in the image below – First Name, Last Name, Address, City, State, Zip. Each address should be on a single row, with each element of the address in a separate column. If you have a secondary address – Apt/Condo/Unit # a column for that is fine if it is not already in the main address field.
Note: If your file has more columns don’t worry as long as you have the basics you are all set!

We review your file for duplicate names. A common approach is when the name and the address are a match – Remove the duplicate(s). If there are two different names going to one similar address Bob Smith – Wendy Smith, we can Remove one of them or we can Merge the two names to a single record Bob & Wendy Smith.  If there are multiple different names Bob Smith and Wendy Jones going to the same address we can merge as well keeping the 2 names but Merging into one record.

Moved or Change of Address Records

We will process your list for the best possible delivery! A component in that process is matching your records/list with those that file filed a Change of Address Request with USPS as well as with a private database (Three major credit Bureaus). Then depending on your input we can Follow them to their new address or Replace with “Neighbor” or “Current Resident”. Or we can Remove them

Example

You have a SOI/Client List, and you sold a home to Bob & Wendy Smith. Their mail now goes to their new home so we would recommend you follow them and mail to their new address we obtained.

Your list is a Geo Farm or Neighborhood/Subdivision List, and an owner has moved. We would recommend that you don’t follow and instead leave the mail addressed to the address within your farm.

My Mailing List is our list manager platform built to help you maintain your mailing list. It is Simple and Straight Forward. We do all the work! Before each mailing and/or every 60 days, these lists are processed for accuracy, duplicate addresses removed, vacant homes, known deceased, both NCOA (USPS Change of Address system) as well as PCOA (a private change of address registry we subscribe to via the 3 largest credit bureaus). We can also suppress any names you might have on your Do Not Mail list (if you use). You can easily remove contacts by contacting us through your account “My Account & My Mailing List”. Create a new mailing list using our List Builder Platforms or Have Us Build a Custom List or Append records to you list- How long have they lived there, what is the LTV, Ages, etc…

• Upload your SOI mailing lists have it cleaned, updated – Did someone move or pass away?
• Add/Remove individual addresses to your SOI or Do Not Mail List
• Choose multiple mailing lists for one mailer
• Order List Insight – As your list is cleaned and processed for mailing, we generate possible leads – Vacant Homes, Deceased individuals and/or addresses in probate.
• Have us append additional data or emails

Use one of your list or multiple lists we have on file for you in our list manager platform

– My Mailing List. We can build, manage, maintain, and update all your mailing lists – Geo Farms, SOI, Seller Direct/Golden Letters, Do Not Mail and more! Access this via your account page (Menu up top > “My Account”), then open > “My Mailing List” on the left. Here you can see the list name, number of addresses in that list and download that list. You can add or delete records, upload any updated list or even order a new list or request a count.

We do ask you to review the data in your name field as often we see data from various MLS services with a popular field know as “Owner Label” or “Mailing Label”. Often if you look closely at those names in that field, you’ll see about 20-40% of them are not formatted correctly or contain descriptions related to Trust or Multiple owners. We think using names is great! How using the wrong name or a poorly formatted name might not be the best impression to make. We provide you a few options.

Payment is accepted with any valid major credit card.

1. Payment can me made entering Credit Card Info at Checkout or if you have a credit card saved in your online web account it will appear as a  selection.Credit card details – credit card type, credit card number, cardholder name, expiration date, and security code<br>
2. If you have a billing account with our office you can select Billing/Invoice Account (billing dept)  process your payment when your order is mailed or shipped from our facility, with the  credit card or payment you have on file with our billing department.

Credit Card Online Account

Saving a Credit Card in your Online Account

From My Account section  on the left navigate to > Payment Methods Follow the direction there to enter and save a credit card(s) for use at checkout. When you are in checkout and ready to make payment that stored card{s} will appear.  Select it as a your method for this order and agree to terms and  Checkout!

Update Your Stored/Save Card 

From My Account section  on the left navigate to > Payment Methods Follow the direction there to Update or Add New Credit card to your online account

Entering  your Credit Card at checkout one time use 

You dont have to store or save a credit card,. At checkout simply select  credit card option  (you will see credit card icons)  you can enter your credit card information there for one time use.

Billing/Invoice Account

If you have or would like to have our billing department process your payment instead of directly paying at checkout, you can use/create a Billing Account.  Your order is processed an invoice is then generated.  Once your order has left our facility (shipped, mailed etc. or if a deposit) then the invoice is processed for payment by our office with  the valid credit card on file,  you have authorized us to use. Credit card details required – credit card type, credit card number, cardholder name, expiration date, and security code

Update or Open a Billing Account

To update – open or revise a billing account credit card on file with our office simply submit the web form in the link below.

Update My Billing/Invoice Account

Printing Times is the time required to produce/manufacture your order before it is ready to leave our facility either for shipment or pick up. IT IS NOT THE DELIVERY DATE or DELIVERY TIME!
It is calculated in Business Days (Monday – Friday)
after your order has been submitted and/or your proof is approved if you requested.
The Cut Off Time 3PM EST for all Business Days
Orders or Approvals after 3PM EST thus, are considered “the next business day”

• Standard Service – Orders submitted by 3 pm on a business day, will be completed by the end of the second business day and ready to ship. Larger brochures over 6 Pages, might be the second business day.
• Next Day – Orders submitted by 3 pm on a business day, will be completed by the end of the next business day and ready to ship. Larger brochures over 6 Pages, might be an additional business day.
• Same Day – Orders submitted by 10 am on a business day will be completed by the end of the business day and ready to ship.

What time I ordered and how it affects delivery
Print material must be submitted and approved (if proof requested) by 3:00 pm (EST) the day before the requested delivery day. Any submission or approval after 3pm the day prior,  is considered the next day. Your order is not “picked from a shelf” it is custom printed and no shipping can take place until it is completed and ready to ship.
Days – Are Business Days (Monday- Friday)
Cut Off Time 3PM EST on all Business Days
Orders or Approvals after 3PM EST thus, are considered “the next business day”

We have tried to incorporate these various user options to accommodate agents and often their need for quick turnaround or that maybe entering their orders after the close of the work day, thus still allowing them to order online seamlessly.  If you need anything by a certain time we suggestion you chose the most expedite shipping you see as well as expedited production with in the product your are ordering.

We always do our best to move your order in and out of production as fast as possible. We use multiple printing presses and various finishing  equipment. All work is done right here in our shop  however every job is has its own art work and specifications and thus really is custom!

Standard (1-3 Days) – UPS Ground
Next Business Day – UPS Next Day
Arrives by the End of the Next Business Day
Between 8am and PM in some areas (usually same time you receive your other ups/amazon goods)
Do not use if you need by a certain time
Next Business Day Early– UPS Next Day
Arrives by 12pm/Noon of the Next Business Day
Saturday – UPS Next Day Arrives on Saturday (between 8am-6pm)
Same Day Delivery – For Local Metro DC, MD and VA – (option will only appear for those areas covered)
Order Pick Up – 1-2 always free! After Hours Box available.
Expedited Order Pick Up – Certain products will have options to order and have guaranteed pick up time on the same day. you would make the appropriate selection in that product and then select Pick up In Checkout.

We offer various shipping/delivery methods.  All are selected at Checkout.  Select the options to best match your needs.

What time I ordered and how it affects delivery
VERY IMPORTANT Make sure you have selected a “Printing Time”  or production turnaround that will best match your desired delivery date when you place your order.
Days – Are Business Days (Monday- Friday)
Cut Off Time 3PM EST on all Business Days
Orders or Approvals after 3PM EST thus, are considered “the next business day”

Print material must be submitted and approved (if proof requested) by 3:00 pm (EST) the day before the requested delivery day. Any submission or approval after 3pm the day prior,  is considered the next day. Your order is not “picked from a shelf” it is custom printed and no shipping can take place until it is completed and ready to ship.

We have tried to incorporate these various user options to accommodate agents and often their need for quick turnaround or that maybe entering their orders after the close of the work day, thus still allowing them to order online seamlessly.  If you need anything by a certain time we suggestion you chose the most expedite shipping you see as well as expedited production with in the product your are ordering.

Changing Your Shipping Method or Destination
Please make sure to make your best selection when placing your order. It is difficult to change the shipping once you have entered your order. Make the best choice dont let dollars drive your peace of mind!. 87% of our orders are printed and shipped the same day, that is the business we are in! To do that we incorporate a great deal of automation. We can of course change the shipping type and ship to address at times, however it may effect the timing and additional charges may apply.

Our Guarantee – I didn’t receive my package
If you order has not arrived by when it was supposed to based on your  order submission time, product selections, print turnaround and shipping method, there will be no shipping charge, check your tracking number (sent via email when shipped and is in your order  go to: My Accounts > My Orders. If you still have no resolution please email or call us 24/7. We Monitor all outbound shipping regardless of the method and guarantee delivery within your specified sections .  In fact if we can, we will reprint and deliver (if possible for us to accomplish based on each occurrence) to the shipping address or your open house for any Local delivery. For Non-Llocal we will ship next day at our own expense if possible

How will I know my order has shipped
You will receive an email notification of shipment with tracking number and shipper (often a link) . Also, in your account, > My Account > My Orders – Shipping- toward the bottom of that screen is an option for order status. This show all your shipping details. Make sure you have our url marked as safe so your mail server does not place our notification in your spam, junk or other inboxes – we are not responsible for this occurring

Shipping 

1. You select your shipping method (or local pick up) at checkout
2. Use the Calculate Shipping Price – in this product (above in the Configure and Price Box) to see the options you will choose from in checkout.
3.In checkout you will see the actual Day-Date and Est Time of arrival

*All days referred to Business Days (not Saturday – not Sunday) 

Standard (1-3 Days) – UPS Ground
Next Business Day – UPS Next Day
Arrives by the End of the Next Business Day
Between 8am and PM in some areas (usually same time you receive your other ups/amazon goods)
Do not use if you need by a certain time
Next Business Day Early– UPS Next Day
Arrives by 12pm/Noon of the Next Business Day
Saturday – UPS Next Day Arrives on Saturday (between 8am-6pm)
Same Day Delivery – For Local Metro DC, MD and VA – (option will only appear for those areas covered)
Local Pick Up – 1-2 Days and always free! You will be notified via email when your order is ready for pick up After Hours Box available.
Expedited Order Pick Up – Certain products  may have a additional local  pick up options that provide for the order ready within n (4) hours (based on order submission time). No proof request are available for this selection and this options can not be added on after the order is placed-  it must be selected at checkout.  Make the appropriate selection Checkout.

We offer various shipping/delivery methods.  All are selected at Checkout.  Select the options to best match your needs.

What time I ordered and how it affects delivery
VERY IMPORTANT Make sure you have selected a “Printing Time”  or production turnaround that will best match your desired delivery date when you place your order.
Days – Are Business Days (Monday- Friday)
Cut Off Time 3PM EST on all Business Days
Orders or Approvals after 3PM EST thus, are considered “the next business day”

Print material must be submitted and approved (if proof requested) by 3:00 pm (EST) the day before the requested delivery day. Any submission or approval after 3pm the day prior,  is considered the next day. Your order is not “picked from a shelf” it is custom printed and no shipping can take place until it is completed and ready to ship.

We have tried to incorporate these various user options to accommodate agents and often their need for quick turnaround or that maybe entering their orders after the close of the work day, thus still allowing them to order online seamlessly.  If you need anything by a certain time we suggestion you chose the most expedite shipping you see as well as expedited production with in the product your are ordering.

Changing Your Shipping Method or Destination
Please make sure to make your best selection when placing your order. It is difficult to change the shipping once you have entered your order. Make the best choice dont let dollars drive your peace of mind!. 87% of our orders are printed and shipped the same day, that is the business we are in! To do that we incorporate a great deal of automation. We can of course change the shipping type and ship to address at times, however it may effect the timing and additional charges may apply.

Our Guarantee – I didn’t receive my package
If you order has not arrived by when it was supposed to based on your  order submission time, product selections, print turnaround and shipping method, there will be no shipping charge, check your tracking number (sent via email when shipped and is in your order  go to: My Accounts > My Orders. If you still have no resolution please email or call us 24/7. We Monitor all outbound shipping regardless of the method and guarantee delivery within your specified sections .  In fact if we can, we will reprint and deliver (if possible for us to accomplish based on each occurrence) to the shipping address or your open house for any Local delivery. For Non-Llocal we will ship next day at our own expense if possible

How will I know my order has shipped
You will receive an email notification of shipment with tracking number and shipper (often a link) . Also, in your account, > My Account > My Orders – Shipping- toward the bottom of that screen is an option for order status. This show all your shipping details. Make sure you have our url marked as safe so your mail server does not place our notification in your spam, junk or other inboxes – we are not responsible for this occurring.

Why Do Some of My Mailed Postcards Have Smudges or Scuff Marks?

Your cards are printed correctly and all ink is dry however, USPS sorting machines may not be calibrated correctly or are set to handle a wide variety of mail thickness due to deadlines and/or maintenance. they can penetrate the postcard’s paper, ink and color toner leaving black smudges, burn marks, scratches, scuffing, rub marks, tears, and/or even rips.

These smudges and rub or scuff marks have been referred to as “postcard (or mail) survivability.” Meaning, how well does the postcard survive while traveling through the high-speed rollers and sorting systems of the United States Postal Service (USPS)?

If you receive or are informed that your card was “SMUDGED” it does not mean all the card you mailed were! In fact at times when you are added to a list (SEED CARD) and your address is outside of the targeted area or is in a less saturated geo area, the chances of smudging increase, however, most of the time the main targeted prospects cards – are not! This is due to more In-depth presorting at our plant and less need for USPS machines

DETAILS

Every day, the United States Postal Service delivers nearly half a billion pieces of mail. In order to do that, USPS processes 20.2 million pieces of mail every hour. To accomplish this mammoth task, the postal service relies on heavy-duty sorting machines, which grip and roll mail as they sort it into the correct zip code bins. Your direct mail may go through several of these machines on the way to its final destination. This equipment can sometimes leave scuff marks or toner behind. In more unusual cases, they may even crumple or tear mail.

Rubbing/Scuffing Contact Marks
When the postcards hit the USPS mail system, a machine orients the postcard (or other piece of mail) and cancels the stamp or postage indicia. At the same time, a digital camera captures the address and ZIP code from the postcard and assigns a fluorescent inkjet barcode and identification number.
Next, the postcard is passed through a Delivery Bar Code Sorter (DBCS) system. Depending on how far the mail piece has to travel, it may be processed by four to six different DBCS machines along the way to its final destination (local post office). These sorting machines are made up of a series of belts and rollers that sort the mail based on outgoing ZIP codes. The black rubber belts and rollers are typically the culprits and are usually the reason why you might see color smudges or scuffing on your postcards. The rollers physically grip and contact the postcard as it pushes it through to the correct ZIP code bin. If the roller applies too much pressure as it grips the mail, it may penetrate the color toner on the surface of the postcard, leaving scuff marks. Occasionally, the equipment may even rip the cards. Usually these marks occur about halfway to three-quarters of the way down on either side of the card where the high-speed belts make contact.

Postcards sent via first class that are deemed as undeliverable by the USPS (meaning that they cannot be delivered to the addressee) are especially vulnerable to scuffing and marking. The USPS takes extra steps to attempt to deliver this class of mail. These postcards are intentionally sent through the DBCS sorters several additional times to ensure that they are in fact “undeliverable” before they are deemed to be dead. Next time you get your first class undeliverable postcards returned to you- take note as to how scuffed they look. We actually add Coating on Fist Class cards mailed to smaller list – no charge. As these very often can experience these marks. We actually add UV Coating on Fist Class cards mailed to smaller list – no charge. As these very often can experience these marks.

Heavy Solid Colors

Avoid solid black backgrounds. We’ve found that solid black backgrounds show postcard damage more so than white or color ink backgrounds. We advise against solid black backgrounds if you are concerned by postcard damage

Protective Coatings Can Help
Using a high-quality coated paper cover stock (versus uncoated stock) and applying a protective UV coating to both the front and back of your postcards are two good options to help reduce the occurrence of these scuff marks HOWEVER ARE NO GUARANTEE against scuffing. Thicker coated paper adds paper integrity and a UV coating adds a slick, protective layer that helps glide the postcard through the sorting process a bit easier. At times however, thinner paper stock travels better through the process. To help facilitate clean, smudge-free mail pieces, WayBetterPostcard.com/Inmark Media. LLC offers a “UV Coating” option and only the GLOSS option will add any protective finish.

For a couple of extra pennies per card, these options may be worth adding. They may not totally eliminate marks made by the machines, but they can provide better quality, more consistent-looking delivered postcards. We actually add Coating on Fist Class cards mailed to smaller list – no charge. As these very often can experience these marks.

Lastly, Don’t Sweat Direct Mail Damage
If you receive or are informed that your card was “SMUDGED” it does not mean all the card you mailed were! In fact at times when you are added to a list (SEED CARD) and your address is outside of the targeted area or is in a less saturated geo area, the chances of smudging increase, however, most of the time the main targeted prospects cards – are not! This is due to more In-depth presorting at our plant and less need for USPS machines. Many of the newer postal processing machines have an auto fit so after 1 or two cards the adjust the grippers.

Direct mail damage can be difficult to accept, particularly for marketers who are more used to digital channels. When you’re working in email, any imperfections in a message can be diagnosed and corrected before the next mailing—if not sooner. In social, you can preview your ads, seeing exactly what your customers will see, before they go live. This just isn’t the case with direct mail.
The postal service faces a gargantuan task each day to sort and deliver our mail, and while this massive operation is very impressive it is also imperfect. Addressed mail with an Intelligent Barcode is typically machine-sorted three to eight times before delivery. When mail is identified as undeliverable, it can be machine-sorted up to an additional eight times before being returned to sender. That leaves many opportunities for the machines to leave grime behind on your postcards.

The good news is, consumers are very used to receiving mail with scuffs and smudges. They are most likely to simply tune out such noise and focus on your marketing message the same as if the postcard wasn’t damaged.
So, don’t become too worried if you’ve noticed small amounts of direct mail damage. However, if you are an WayBetterPostcard.com/Inmark Media. LLC customer and you are noticing excessive postcard damage, please let us know so that we can contact the Postmaster. Sometimes, USPS needs to better clean and calibrate sorting machines so that excessive grime on the rollers doesn’t cause direct mail damage.

We are well aware of the timeline that agents/brokers experience and the many aspects of listing a home for sale or other type of real estate transaction. We offer several options, not to confuse, but to address all scenarios so that an online order can be submitted at anytime. For this reason we have separated out “Print Time” and “Shipping/Delivery” Method choices.

Our Print Time (Turnaround), refer solely to print production. They do not include any shipping or delivery-arrival times.

You need to select the best Print Time choice, as well as the best Shipping or Pick Up Method (at checkout) to meet your needs.

These are guidelines that apply to ALL Print Time Selections:
– Business Days in Monday, Tuesday, Wednesday Thursday and Friday
– Normal Business Day Hours on those above days are approx. 8am to 5pm-
– Our Business Day CUT OFF TIME is 3PM (not 5pm).
– Any order received after 3pm on a business day is considered to initialed on the follow business day.
– An order submitted without a request for proof and is print ready, is considered “Ready to Go”
– An order submitted with a request for proof, is not considered “Ready to Go” until that proof is approved.

Standard Print Time – (2) Business Days.
Example: You place your brochure order on a Monday at 1:30pm.
Your order will be READY TO SHIP on that Wednesday or PICK UP after 5pm on Wednesday.

Example: You place your brochure order on a Monday at 4:00pm.
Your order will be READY TO SHIP on that Thursday or PICK UP after 5pm on Thursday.

Next Day – (1) Business Day.
Example: You place your brochure order on a Monday at 1:30pm.
Your order will be READY TO SHIP on that Tuesday or PICK UP after 5pm on Tuesday.

Example: You place your brochure order on a Monday at 4:00pm.
our order will be READY TO SHIP on that Wednesday or PICK UP after 5pm on Wednesday.

SAME DAY (When Available)  – Same Business Day
Example: You place your brochure order on a Monday at 2:50pm.
Your order will be READY TO SHIP on that Monday or PICK UP after 5pm on Monday.

Example: You place your brochure order on a Monday at 4:00pm.
our order will be READY TO SHIP on that Tuesday or PICK UP after 5pm on Tuesday.

Our email notifications or proofs files going to your Junk/Spam or other email inboxes, is not our responsibility. Make sure you have allowed our domain(s) to be added as “safe”. We send Attachments, Links and other correspondence that when combined – on some email servers, may be mis categorized.

IF YOU NEED ANYTHING BY SPECIFIC TIME OF DAY – Your are mostly likely not going to get it with any standard or economy selection. There are cost associated to expedited production. Evaluate that cost and the return it provides – USE SPECIAL PRODUCTION. We will contact you and if we cannot meet the needs you place in Notes section at checkout there will be no charges 

What sizes are available?
Our custom printed door hangers are available in two sizes: 3-1/2″W x 8-1/2″H and 4”W x 11”H.

Are templates available for Door Hangers?
Yes, downloadable templates that include all of the proper margins, bleeds, and sidelines are available in the Design Guidelines Tab.

What paper stocks and weights are available?
We offer door hanger printing on two coated stocks and in a variety of point weights. When choosing a point weight, remember that the larger the number, the thicker the stock. Learn more: Small Format Paper Stocks, Coated Paper Stocks vs. Uncoated Paper Stocks, Text Weight vs. Cover Weight

What margins are required for Door Hangers?
We prefer a safe zone margin of 0.25″ an a minimum of .125” should be left from all edges.
HOLE AREA (Die Cut): While we dont recommend, content can be included in the top portion where the hole and slit will be, it should be limited to the top corners and not placed around where the hole will be.Due to the variable nature of the manufacturing process, we cannot guarantee that the hole will be in the same place every single time. Therefore, at least .25” or 1/4” of margin should be left around the hole

Can the position of the hole be moved?
No, not for this product, however use this product to configure and request a “custom quote” see tab at rught under configure and build w

Will the holes fit all doorknobs?
The size of the hole was determined to fit the most common doorknob stems. The slit allows the Door Hanger to be placed on various sizes of knobs, handles, and even latch-style doors.

Do you want crop marks included with the print PDF for Door Hangers?
No we would rather not have crop marks or color registration bars just the art file WITH THE BLEED

I’m looking to print door hangers for specific addresses, do you offer variable printing?
Yes, we do offer variable printing, but it requires a custom quote.

Can I add a coating or laminate to my door hangers?
You can finish and protect your door hangers with one of our UV coatings or laminates like gloss, matte and soft touch.

Booklets are a little more complex. Also, if you have artwork you created from another company, it might not meet all requirements. For best results have your designer or yourself, follow the guidelines below

Here are guidelines/rules to follow when creating your Booklets:
• Page counts start on the cover as page 1, inside cover as page 2 and so on.
• Total bleed is 0.125” and total Safety is 0.25” for Saddle Stitched and Any Coil Bound
• Total bleed is 0.125” and total Safety is 0.50” for Perfect Bound
• Only single pages will be accepted. NO readers OR printers spreads please. This allows us to set up your crossovers properly.

For example, a (12) page – 8.5×11 booklet with bleed
should be a single (multipage) PDF file with – (12) 8.75×11.25 pages total. The first page is the Front Cover and the last page is the Back Cover.

Keep in mind, the Wire Spiral Binding on the side will effect your page layout. Generally about 3/8″ to 1/2″ should be allocated for this on the covers and inside pages
(if you are submitting your own inside page deign rather then selecting – Blank- College Ruled or Dots) .  For best results have your designer or yourself, follow the guidelines below and you are deigns template as a reference

Here are guidelines/rules to follow when creating your Booklets:
• Page counts start on the cover as page 1, inside cover as page 2 and so on.
• Total bleed is 0.125” and total Safety is 0.25” for Saddle Stitched and Any Coil Bound
• Spiral Coil will use 3/8″ to 1/2″ on the side for punch and bind.

• Only single pages will be accepted. NO readers OR printers spreads please. This allows us to set up your crossovers properly.

For example, a (12) page – 8.5×11 booklet with bleed
should be a single (multipage) PDF file with – (12) 8.75×11.25 pages total. The first page is the Front Cover and the last page is the Back Cover.

Text and images should be at least 0.25″ from the edge.
Full color backgrounds should be avoided.

Use a white backgrounds with low ink coverage (e.g. logo and text only).
Avoid or limit use of transparencies and gradients.
For window envelopes, the window area must be free of ink.

For Digital Envelopes:
4/0 = Full Color Front
4/4 = Full Color Front and Full Color on Back Flaps
0/4 = Full Color on Back flaps

For your Saddle Stitch Booklet, please provide a single pdf file that includes your cover and interior pages.

We request that the file be sent as single pages, in one multi-page PDF. Please include the pages in this order:

Outside front cover
Inside front cover
Page one
Page two
Page three
Page etc.
Inside back cover
Outside back cover

Thus, when the pages are printed and assembled they will appear as below:

Please Note: Uploading a single-page PDF file does not mean uploading
one PDF for each page. It means all the pages in your PDF file should
be single pages not as spreads or facing pages.

For a folded note cards card, please send your artwork as shown if possible.