Ordering Offline – Important Information/Notice

Ordering Offline – Important Information & Notice

All pricing, production schedules, print times, shipping options, delivery estimates, guaranteed arrival dates, promotional discounts, coupon codes, and service offerings displayed on our website are based upon the customer completing the entire ordering process online through our website or an authorized enterprise portal or one of our Assisted Ordering options (see below)

This includes, but is not limited to:

• Uploading print-ready artwork.
• Creating or editing designs using our online design tools.
• Uploading mailing lists.
• Building, selecting, or purchasing mailing lists through our online list-building tools.
• Reviewing proofs, specifications, and order details.
• Completing checkout and payment through our online ordering system.

Any order that is not submitted through our website or an authorized enterprise portal is considered an Offline Order.

Offline Orders include, but are not limited to:

• Orders submitted via email.
• Orders submitted by phone.
• Orders submitted by text message.
• Orders submitted through chat or messaging platforms.
• Orders requiring manual processing by our staff.

Because Offline Orders require additional administrative review, file handling, data verification, communication, order entry, and production coordination, the pricing, turnaround times, delivery estimates, guaranteed arrival dates, coupon codes, discounts, and promotions displayed online do not apply unless specifically confirmed in writing by our staff.

Additional service fees may apply to Offline Orders. These fees vary based on the complexity of the project, artwork preparation requirements, mailing list processing, data verification, production specifications, and the amount of manual labor required to complete the order.

• Brochures with Print Ready Art - Offline Order fees, average and additional $10-25 per item
• Postcards - Direct Mail or EDDM - Offline Order fees, average and additional $20 per item
• Books or Booklets -  Offline Order fees, average and additional $40 per item
• Signs, Display Boards or Posters -  Offline Order fees, average and additional $20-30 per item

Furthermore, Offline Orders may require additional processing time and may not qualify for the same production schedules, shipping options, or guaranteed arrival dates available through our online ordering system.

We Strongly Recommend Ordering Online

Whether through our standard online ordering platform or one of our assisted ordering products, submitting your project through our website remains the fastest and most accurate way to place an order. Our website and enterprise portals provide real-time pricing, automated file validation, integrated mailing tools, live production schedules, shipping options, and estimated or guaranteed delivery dates. Ordering online helps eliminate delays, misunderstandings, and order-entry errors while ensuring access to the most current product offerings and services.

Should you still require assistance, our team is happy to help process your order offline. We simply ask that you understand additional fees, revised production schedules, and delivery timelines may apply.

Need Help Ordering Online?

Before requesting an Offline Order, please review the resources below:

• Use or CHAT (lower right) often we can walk you through all the steps in no time!
• Getting Started Guide
• How to Place an Order
• Uploading Artwork
• Using Templates and the Online Designer
• Building a Mailing List
• Shipping & Delivery Information
• Production Times & Cutoff Schedules
• Frequently Asked Questions
• Contact Support

Most customers can successfully place an order online in just a few minutes. Ordering online ensures the most accurate pricing, fastest turnaround times, and access to all available discounts, promotions, shipping options, and guaranteed delivery dates.

Alternative Assisted Ordering Options

For customers who prefer additional assistance, we also offer guided ordering solutions for many of our most popular products, including postcards and brochures.

These solutions utilize simple step-by-step forms that allow you to provide your marketing information, images, mailing requirements or listing details, delivery information, and other project details without having to create or upload a finished print file. Our design team will then prepare the artwork and production files on your behalf based upon the information provided.

These assisted ordering products are designed specifically for customers who:

• Prefer additional design assistance.
• Do not have print-ready artwork.
• Are unfamiliar with graphic design software.
• Prefer a more guided ordering experience.
• Need help adapting content to one of our proven marketing templates.

Brochures - Order Custom Design Step by Step Form

Postcards - Order Custom Design Step by Step Form

I have my own art files just need a little help

Because these products include additional design and production services, they are offered as separate products with their own specifications, pricing, and production schedules.

For many customers, these assisted ordering options provide an ideal balance between full online ordering and traditional offline order processing.