Shipping & Delivery Methods

General Details or info related to shipping, shipping methods or local pick up

1. You select your shipping method (or local pick up) at checkout
2. Use the Calculate Shipping Price - in each product (above in the Configure and Price Box) to see the options you will choose from in checkout.
3.In checkout you will see the actual Day-Date and Est Time of arrival

Common Terms & Practices

• All days referred to Business Days M-F (not Saturday - not Sunday) 
• NBD means Nest Business Day
• Normal business hour are 8:00AM -5PM EST
• EOD means End of Day, not end of a business day. This a common term used for shipping commerce and may extend to 8PM
• CUT OFF Time. Each product contains its own cutoff time. Any order submitted after that cut off time, is considered ordered on the following business day.
• Packages are dropped/left at best location as determined by shipping company. You do not need to be present as no signatures are required. Commonly this will be where you receive your UPS/Amazon type packages.

Shipping Methods

Standard (1-3 Days) - UPS Ground (most often)

Next Business Day - UPS Next Day or via any service/shipping company we have negotiated with.
Arrives by EOD the Next Business Day between 8AM and up to 8PM in some areas (usually same time you receive your other ups/amazon goods)
Do not use if you need by any certain time

Next Business Day Early - UPS Next Day
Arrives by 12PM/Noon of the Next Business Day

Saturday - UPS Next Day Arrives on Saturday (between 8AM-6PM)

Same Day-Our Truck – For Local Metro DC, MD and VA - (option will only appear for those areas covered) Will arrive that Same Business Day if ordered by 1PM. any orders after 1PM, may still arrive that same business day or the following business day normally before 12PM

Special Request or "Hand Off Required" Delivery -

These are sent most often via UPS Next Day, Local Courier Service or Our Truck. They arrive by EOD Next Business Day. Signature is required by the receiving party. They do not have to be the "ship to name" indicated however the signer will need to advise for their first and last time. If there is no one there to sign these packages are not left. They are attempted again in most cases or available for pick up at the shippers nearest facility returned to our plant. We are not responsible for any product, packages, items or orders that have requested Special or Hand Off Services, if there is no party to accept. No refunds are available, and at times a new order must be placed.

We suggest that if your "SHIP TO" address requires anything aside from being dropped by the carrier, you choose another address. About 93% of the orders we receive are time sensitive. Thus it is critical that there are no issues related to the location you have designated to receive the package.

If that is not possible then you will have to use the "Next Day Early AM" shipping choice for any special request to be honored. There of course our additonal cost related with these types of deliveries and that option requires a signature.in most cases.  You might think "can the driver just...." is not a special request however it is. Unfortunately none of those request will be honored if you have not selected Next Day Early AM for your shipping method. We will do our best to reach out to you and advise of any conflicts we see regarding those issues however it is up to you to select the best ship to address.

Although we mentioned that anything aside from the package being dropped is  a "special request  or additonal instructions"  here are a few more specific request that you can use to better understand

Use the call box, Leave in the basement stair well on the left, leave in lobby, all of these are fine when using Next Day Early method and rate, but wont work with anything else. 

Local Pick Up - No Charge - Ready by End of The Next Business Day. Customers notified via user account email when your order is ready for pick up. Pick up hours are 8:00AM to 5:30PM - Monday - Friday After Hours Pick Up is available - request in Notes in Checkout. Items place in pick up box on 9333 Fraser Ave side of our building (not the office/parking lot side) We are not responsible for any product, packages, items or orders that not picked up 3 Days after and order is placed with the Pick Option.

Expedited Order Pick Up - Certain products  may have a additional local  pick up options that provide for the order ready within n (4) hours (based on order submission time). No proof request are available for this selection and this options can not be added on after the order is placed -  it must be selected at checkout.  Make the appropriate selection at checkout. Items place in pick up box on 9333 Fraser Ave side of our building (not the office/parking lot side) We are not responsible for any product, packages, items or orders that not picked up 3 Days after and order is placed with the Expedited or regular Pick Option.

Expedited or Rush Service

• If you need your order printed and to arrive to your designated shipping address, by any certain day or time of a certain day we recommend:
• Print Time: Select Same Day Printing (found in the product builder)
• Shipping Method: Select Next Business Day Early or Next Day Saturday Early (found in checkout)
• If you have any questions please call us at (301) 565-700 or email [email protected]

What time I ordered and how it affects delivery
VERY IMPORTANT Make sure you have selected a “Printing Time”  or production turnaround that will best match your desired delivery date when you place your order.
Days - Are Business Days (Monday- Friday)
Cut Off Time 3PM EST on all Business Days
Orders or Approvals after 3PM EST thus, are considered "the next business day"

Print material must be submitted and approved (if proof requested) by 3:00 pm (EST) the day before the requested delivery day. Any submission or approval after 3pm the day prior,  is considered the next day. Your order is not "picked from a shelf" it is custom printed and no shipping can take place until it is completed and ready to ship.

We have tried to incorporate these various user options to accommodate agents and often their need for quick turnaround or that maybe entering their orders after the close of the work day, thus still allowing them to order online seamlessly.  If you need anything by a certain time we suggestion you chose the most expedite shipping you see as well as expedited production with in the product your are ordering.

Changing Your Shipping Method or Destination
Please make sure to make your best selection when placing your order. It is difficult to change the shipping once you have entered your order. Make the best choice dont let dollars drive your peace of mind!. 87% of our orders are printed and shipped the same day, that is the business we are in! To do that we incorporate a great deal of automation. We can of course change the shipping type and ship to address at times, however it may effect the timing and additional charges may apply.

Our Guarantee - I didn’t receive my package
If you order has not arrived by when it was supposed to based on your  order submission time, product selections, print turnaround and shipping method, there will be no shipping charge, check your tracking number (sent via email when shipped and is in your order  go to: My Accounts > My Orders. If you still have no resolution please email or call us 24/7. We Monitor all outbound shipping regardless of the method and guarantee delivery within your specified sections .  In fact if we can, we will reprint and deliver (if possible for us to accomplish based on each occurrence) to the shipping address or your open house for any Local delivery. For Non-Llocal we will ship next day at our own expense if possible

How will I know my order has shipped
You will receive an email notification of shipment with tracking number and shipper (often a link) . Also, in your account, > My Account > My Orders - Shipping- toward the bottom of that screen is an option for order status. This show all your shipping details. Make sure you have our url marked as safe so your mail server does not place our notification in your spam, junk or other inboxes - we are not responsible for this occurring.